Must-Read China Wholesaler DHgate Reviews Before Purchasing on DHgate.com

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DHgate Reviews Directory

DHgate Reviews Part 1 – Background Investigation Brief

DHgate Scam Inspection
Generally, we make conclusion about “DHgate Scam” as below:
How to avoid scamming or getting bad products from dishonest suppliers?
DHgate Company profile
Dhgate.com CEO Profile

DHgate Reviews Part 2 – PROS, CONS and Feature Summary

DHgate PROS
Products Catalogues
DHgate CONS
1. Quality Control
2. Minimum order quantity limitation
3. Promos and discounts
The Verdict for DHgate
DHgate Feature Set
1. DHgate Buyer Protection
2. Wholesale USA & UK In-Stock and In-Transit Promotions Logistics Services
3. Flexible DHgate Payment Methods:
4. After-Sale Service, Refund & Return
5. Help/Support

DHgate Review Part 1 – Background Investigation Brief

DHgate Scam Inspection

We always can find out “DHgate Scam or Fraud” everywhere on the internet! Do you believe such huge company could be a scammer? These buyers who said “DHgate Scam”, which always complaint that DHgate can’t delivery on time, products not exact same as the picture what they saw. I could understand what they are saying since I have similar situation when I bought something via store online from overseas, or export products to another country.

Generally, we make conclusion about “DHgate Scam” as below:

Firstly, Logistics problem: Even DHL/UPS can’t always delivery all products according to exact same time that they promised from official declaration, the main reason is that they can’t control all the customs staff on all the country, which always exist all kinds of conflicts from individuals or unit group profit.

Secondly, Supplier Problem: We know DHgate really have supplier supervisor to inspect their supplier, however, they are not wholesaler, but wholesale platform for small business trader and factory, they can’t control all products quality, besides, suppliers divided into different business type, such as traders, factory, etc.

How to avoid scamming or getting bad products from dishonest suppliers?

Solution 1, Research credibility of the supplier in terms of transaction records, positive feedback percentage and other related details listed on their products and company profile’s pages.

dhgate-com-credibility-suppliers-1

Solution 2, Request support from DHgate staff.

Company profile

Company Name: DHgate
Headquarters Address: 6F Dimeng Commercial Building No.3-2, Hua Yuan Road, Haidian District, Beijing, China

Description:
DHgate.com is the leading B2B e-Commerce marketplace that has revolutionized global online trade with China. As the first China-based online wholesale trading platform, DHgate.com has been serving the world’s small and medium sized businesses since 2004. Providing world class standards of China wholesale product sourcing, payment, tracking and delivery services to over 3 million buyers from over 230 countries, DHgate.com offers over 20 million product listings at any one time from over 650,000 dedicated China-based suppliers.

Dhgate.com CEO Profile

dhgate-com-ceo-profile-1

Ms Diane Wang, CEO
DHgate.com was founded in early 2004 by Diane Wang, it’s current CEO. Before founding DHgate, Diane was one of the founders of Joyo.com, where she successfully led the company through the Internet boom, downturn and revival. After a year of its establishment, Joyo became the top B2C brand in China. Diane was also the Country Marketing Director of Cisco Systems where she was fully responsible for the company’s marketing communication strategy and execution in China. From 1993 to 1999, Diane was the Marketing Service Manager and Head of Business Development Department for Microsoft (China) Corporation.

Thus far in her career, Diane has received “Outstanding Woman of China” and “Outstanding Woman of Beijing” awards—two of the highest forms of recognition given to professional women in China. Before the founding of DHgate, Diane was also awarded with “Top 10 IT People of 2002″ and “Top 10 Women Executive of 2002″ awards.

DHgate Review Part 2 – PROS, CONS and Feature Summary

DHgate Reviews – PROS

Products Catalogues: DHgate.com provides a huge range of products from massive China suppliers

DHgate Reviews – CONS:

1. Quality Control: They are not wholesaler, but wholesale platform for manufacturers and small business trader. They can’t control all products quality and logistics services.

2. Minimum order quantity limitation: There is minimum order quantity limitation based on lot for some products, so you can’t order one piece for these products with Min order Quantity limitation.

3. Promos and discounts: Unlike LightInTheBox offer coupon for everyone, DHgate only offer coupon or promo code for VIP buyers, called “DHcoupon”, and suppliers offer coupon codes for buyers who have already ordred, called “Seller Coupon”. However, Season Sale, Today’s Deals and promotions activities are launched frequently. Please bookmark Dealreivew360.com to check discounts info from time to time!

DHgate Reviews – The Verdict:

Dhgate.com is a great service for International trading business and small purchasing order without undertaking too much payment risk

DHgate Reviews – Feature Set:

1. DHgate Buyer Protection
1.1 Payment Protection
Your payment is only released to the supplier after you have confirmed your item has arrived safely.
1.2 Package Protection
You may also have time to check your delivery for accuracy and are able to dispute any incorrectly delivered items before any payment are released to your supplier.
1.3 Promptness Protection
DHgate buyer protection will ensure that suppliers must ship and correctly deliver items to you within a specified time period.
1.4 Partner Protection
DHgate chat allows you to discuss your requirements with a supplier and if required, have this communication recorded as the basis for a communication contract.
1.5 Privacy Protection
Your payment details are never exposed to any third parties at any time.
Learn more about DHgate Buyer Protection >>

2. Wholesale USA & UK In-Stock and In-Transit Promotions Logistics Services
The products in this zone are offered by DHgate’s wholesale suppliers, either stocked in our partners’ wholesale warehouses located in USA or UK, or being sent—en route—to the USA or UK warehouses via ocean shipping. After your payment is confirmed, the US or UK-based warehouses will help the suppliers dispatch the order to you, via FedEx Ground, FedEx Freight, UPS, TOLL, or other local logistics services. Free shipping is offered on every order here. Moreover, the Guaranteed Return Policy is applied to ensure you a smooth and safe purchase experience with all products stocked in the USA or UK warehouses.
Learn more about DHgate Wholesale USA & UK In-Stock and In-Transit Promotions >>

3. Flexible DHgate Payment Methods:
Credit Card
PayPal
Real-Time Bank Transfer
DHgate e-Wallet
-Bank Transfer
-Western Union
Learn more about DHgate e-Wallet >>

4. After-Sale Service, Refund & Return
DHgate will provide ensured service for the buyer after the payment is released to the seller, please click here for more details.
For Refund & Return Policy details, please click here >>

5. Help/Support
DHgate have a variety of ways to make sure you get the best experience from their company. They have an informative “Top Questions and members discuss on forum.”, where you can get most of your questions answered.

Office Hours Note: Mon-Sun 9:00am to 6:00pm (GMT+08:00)

Visit Dhgate.com >>

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16 Responses to Must-Read China Wholesaler DHgate Reviews Before Purchasing on DHgate.com

  1. Albert says:

    Great DHgate Reviews, very professional, I wanna purchase lots of electronics to do business, could you help me?

    Like or Dislike: Thumb up 1 Thumb down 2

  2. Milosevic says:

    Hey There. I discovered your dhgate service reviews. This is an extremely neatly written reviews. I will be sure to bookmark it and come back to learn more of your useful info. Thank you for the post. I’ll certainly comeback.

    Like or Dislike: Thumb up 0 Thumb down 1

  3. Wiedeman says:

    hello!,I like your dhgate reviews so much! I need a specialist in this space to unravel my problem. Maybe that is you! Taking a look forward to look you.

    Like or Dislike: Thumb up 1 Thumb down 1

  4. dhgate reviews says:

    Very comprehensive DHgate reviews! Thank you very much!

    Like or Dislike: Thumb up 1 Thumb down 1

  5. jsohjin88 says:

    good job

    Like or Dislike: Thumb up 1 Thumb down 0

  6. sizmara says:

    Dear readers,

    I can confirm that DHgate.com is a part of international fraud and scam.

    Month ago I set 2 orders on DHgate.com.

    1. 512gb USB Stick, it was lot with minimum of 10 pieces order number: PO#1336400870

    2. WIFI IP Camera order nummer PO# 1336488502

    Both was with free shipping.

    USB stick appear to be 4gb instead of 512gb and cameras came without wall outlet-converters, so cameras are useless until I buy extra converter that costs almost the same as cameras.

    I contacted immediately administration of DHgate.com. They answer your emails and ask you to contact seller or after sale department, but it is only a trick, that after 20 or 30 emails you gave up. If you don’t, then they just block you (DHgate and dhgate facebook account), so you loose any possibility to reach them.

    It is obvious, that it is well organized international fraud organization.

    Be warned, stay away from this scammers!

    Best Regards

    Avtandil Nadibaidze

    Well-loved. Like or Dislike: Thumb up 4 Thumb down 0

  7. Sidney says:

    This is the perfect blog for anybody who
    would like to find out about this topic. You know so much
    its almost tough to argue with you (not that I personally will need
    to…HaHa). You definitely put a new spin on a topic which has been
    discussed for a long time. Wonderful stuff, just excellent!

    Like or Dislike: Thumb up 0 Thumb down 0

  8. C.G says:

    Don’t order people.You have been warned.China is collecting on that trillion dollar debt from the American people through DHgate.However if you like lineing up someone else pockets with cash or making a donation to this company,well be my guess,Just don’t expect them to actually send you what you want.

    Like or Dislike: Thumb up 1 Thumb down 0

  9. johnunn says:

    DHGAte buyer protection is a joke and it is totally totally set up to favor the seller.

    This is a review of both the seller “cecelia” and the website “DHGate”. I bought this phone from seller Cecelia almost 3 months ago. I received the phone in time. The problem: the phone was listed as “4GB ROM memory” however it had only total memory of 2.4GB (1.27 internal and 1.17 external). This was checked with several apps. All of them read the same memory info. The used memory was shown separately and listed the memory used by system as well. The total was 2.4GB including all used memory. Cecelia wanted me to use an app called “An tu tu” to test the memory. That of course showed the same numbers. During several weeks of correspondence with “Cecelia” they kept claiming that the system memory does not show up and real memory is 4GB. Sending the phone back to China is not an option because shipping costs too much. Finally I opened a dispute through DHGate. They asked me to send “evidence” to which I mailed them the photos of the phone showing the system info from several apps. However GHGate seemed to just want to delay things and run out the clock. They repeatedly kept asking me to “send evidence” even though I had already sent it 5 times. Finally after the 5th time they said “we have received evidence however you must use the attached app to test the phone and send photos from that”. They wanted me to use the app “Ztest” “within two days or we will release the payment to seller”. So I used the “Z test” to check the phone memory. Of course this showed the same numbers. This test also clearly showed total memory of 1.27Gb internal and 1.1 external. However this was still not acceptable to DHGate. Their conclusion “this number does not include system memory and with system memory the phone has 4GB, Case closed”. The second problem this phone has: it claims to have 3G however to date (3 months) the 3G function on this phone has not worked. It works only in 2G frequencies (on T-mobile). Other minor problems: 1. poor instruction manual on the use of the phone. 2. Although it is Android 4.2, it has many little quirks and took long time to learn to use the phone. 3. I have not been able to find a case/cover for this phone here locally. 4. The phone came with screen saver film on it with many bubbles under it. I complained about this to the seller and asked them that they send me another film. No response. Beware buying China phones in general. The “satisfaction guarantee” from DHGate is a make believe promise too. I did not heed many other reviews with similar complaints. Be careful.

    Like or Dislike: Thumb up 1 Thumb down 0

  10. nancy harris says:

    I ordered a pageant dress and supplied the measurements. Dress came, but was 3 inches shorter than promised. Seller said it was too late for replacement and couldn’t I have a tailor fix it. I asked how? I don’t have material to match! They offered to send me some fabric…. really? Like sewing a band on the bottom of the dress would fix things. I asked for refund and ordered a replacement elsewhere. After 5 days, per DHGate policy, I issued the dispute. Seller wanted me to pay to return, I saw no reason for me to pay out of my pocket for something not in my control. After 3 weeks, DHgate just informed me they’d released payment to seller as I should have disputed within 7 days. Their stated policy does not list a deadline.

    Like or Dislike: Thumb up 0 Thumb down 0

  11. Samuel says:

    100% a SCAM website! DO NOT BUY FROM DH GATE!

    Like or Dislike: Thumb up 1 Thumb down 0

  12. scott little says:

    SCAM. OUR PAYMENT CLEARED BUT DH GATE TOLD SELLER NOT TO SHIP. SAID WE NEED TO SEND PICS OF OUR CREDIT CARD TO SAFETY DEPT. SO WE RE OUT $1300. YOU HAVE BEEN WARNED

    Like or Dislike: Thumb up 1 Thumb down 0

  13. Mimi says:

    I will only pay through paypal. It looks like paypal will not do business with this company anymore – they most likely get burned covering all the scam transactions

    Like or Dislike: Thumb up 0 Thumb down 0

  14. S. W. Martin says:

    I own your 8gb stainless steel spy camera watch. It keeps perfect time and seems to be everything your web-site
    promised. But the English manual is impossible to understand. I need a better manual or possibly a CD so I can
    learn to use all the other features the watch offers. Please let me know what you can do to help me.

    Like or Dislike: Thumb up 0 Thumb down 0

  15. Jose says:

    I want to buy from this seller “leisurecc”, “iverson3″, and “joshan1923″.. all of them have 99% positive feedbacks. should it be safe to purchase from them? im a first time buyer of their bicycle products w/c looks good on the pictures and the sellers can converse w/ good costumer service! please advice

    thanks,

    Like or Dislike: Thumb up 0 Thumb down 0

    • China Wholesale Reviews Editor says:

      Hi Jose,
      I just checked these three stores from dhgate.com, it should be safe to buy from them, but we suggested that you buy from factory directly, many China factory provide small order online.

      Like or Dislike: Thumb up 0 Thumb down 0

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